Taking Precautions
To avoid a claim, be proactive. Remove or secure any outside personal property that could blow away or strike the building. If hail is predicted, close your business and put down salt to lessen the possibility of icy patches developing. Make sure the roof and flashing are in good condition; if old or worn, replace the roof before a storm hits — most problems occur with roofs that are old, brittle and deteriorated.
Have multiple sets of contact information, in addition to your policy number, ready in the event that you need to report a claim. Know what responsibilities you have under the policy. Back up all sales and accounting records off premises. Check alarm system batteries to ensure that they are working. In the event of an evacuation, lock and secure the premises. 
Be mindful that you may need to document damages and take pictures. Prior to any loss, photograph and/or videotape your building and business personal property. Keep one copy of the photographs/videos on hand and the other off premises. To report a claim, call our 24/7 toll-free number at 1-888-875-5231 or email [email protected].
Drop, cover, hold on — what to do when you feel an earthquake:
- Drop to your hands and knees; this protects you from falling but allows you to move
- Cover your head and body if you can, and move underneath a table or desk
- Hold on to your shelter until the shaking stops; move if your shelter is shifting
Having a Plan
If you do not already have an evacuation plan, an emergency response plan or a flood emergency response plan for your property, create one as soon as possible. For tips on how to prepare for a hurricane, please read this guide by FEMA.
The best way for residents to prepare for a hurricane is to do so before hurricane season arrives: 
- Locate evacuation routes and shelters
- Store water and canned food
- Put a first aid kit together
- Know where your flashlights and batteries are located
For information about utility shutoff safety, preparedness tips for pet owners and people with disabilities, flood safety awareness and insurance, instructional preparedness videos and more, visit ready.gov.
For information specific to hurricane weather, visit the National Weather Service’s National Hurricane Center.
We hope you find this information helpful. Please be safe. Thank you for your support and business.
